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 Service
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| Question: | What happens if I get a bad code? |  Top |
Every code we receive, sell, and distribute is valid. Unfortunately, errors in transmission do crop up from time to time, and we will work with you to resolve any issues as quickly as possible. In almost all cases of a "bad code" report, it's due to invalid data entry--either from us to you or from you to the website. Since we retain all titles in-house for 30 days after sending you the code, we'll be happy to verify the code for you if you should encounter any difficulties. |
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| Question: | What are your hours? | Top |
| We are staffed 24 hours a day, and 7 days a week each year. | ||
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| Question: | What can I do if the code is useless to active the game? | Top |
There are three steps for you to fix this. First, try again. Maybe you mistyped a letter or number the first time. You can try again more carefully. Second, check your computer system. If the first step is useless, you have to check your computer now. Maybe the system doesn't match the game requirements. As usually some games need Window XP to start and some may need Window Vista. Third, contact the official site or us. If the above methods aren't helpful, then you'd better contact the game official site or us as soon as possible. We will be glad to help you to fix this kind of problem. |
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| Question: | What games on your website are available to register on Steam currently? | Top |
List as below: Counter strike: Source, |
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| Question: | How does your service work? | Top |
Once received your order, we verify the information you provided us during registration. After verification, your requested items will be delivered via email. If you pay via PayPal, please use the same email address. It will speed up the verification process. |
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| Delivery
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| Question: | Will you email me the CD key/game time card? | Top |
Yes! Email is our primary delivery method. We won't ship anything to you unless you specifically request. However, your CDKey/game time card will still be delivered on time if you choose the shipping way. |
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| Question: | It’s been hours since I ordered. When will I get the code that I need? | Top |
First, we apologize for this. For our security and for the security of the customers, some orders are checked more thoroughly before we send the image file to prevent any cases of fraud. If you didn't receive any confirmation email or call hours after you ordered, and you didn't receive the code attached email, please contact our live help or email to support@hotcdkey.com. |
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| Question: | What are the possible reasons for the delay? | Top |
There are various possibilities such as insufficient stock right now and technical errors. Or you didn't provide us enough information to verify your order. Therefore, it is very important that you furnish us with a valid email address or phone number for us to contact you. Or you can feel free to contact us through live help or email support@hotcdkey.com. |
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| Question: | How long does delivery take? | Top |
If your order is in stock, we can usually deliver it within 20 minutes. Deliveries can occasionally take up to 90 minutes or longer depending on order volumes and server traffic. |
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| Security
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| Question: | What can I do if I lost the code email? | Top |
Here are 3 ways for you to get it: |
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| Question: | Are your CD keys and game time cards legit? | Top |
| Of course, our CD keys and game time cards are 100% legal. The CD keys and game time cards are taken from standard retail packages, and then scanned and send as photos via email attachments. We are absolutely reliable. | ||
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| Question: | Is it safe for me to pay online? | Top |
It's safe. There is a link leading you to the related payment page. The information that you should provide is for the company that the payment method you choose, such as Paypal or Money Bookers but not for Hotcdkey. So Hotcdkey can't get any information about your account or password. |
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| Question: | Why does my order require phone call or fax confirmation? | Top |
We'd like to take all possible steps to protect the security of our customer information. Normally you may expect your order to be delivered within 10 minutes. The processing may last longer while some transactions do not go through smoothly, which may due to the technical limitations or the billing itself. We request the fax confirmation to help speed the transaction processes and prove the billing reliability, hereby ensure the purchasing security at HotCDKey.com and serve customers better. |
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| Question: | What confirmations should I expect once I've placed an order? | Top |
If your order is approved, you will receive a confirmation email within 30 minutes after placing an order. Otherwise, it will notify you the order failed and give instructions on how to process your order. Once delivery completed, a delivery confirmation email will be sent. |
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| Payment
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| Question: | What kinds of payment methods do you guys accept ? | Top |
We provide Paypal, Credit Card, Money bookers, Google Checkout, Money Order and Wire Transfer payment methods now. |
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| Benefit
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| Question: | Where can I get a discount link? | Top |
| The most instant way for you getting a discount link is to contact our Live Help. Here is the link for you to come to Live Help . | ||
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| Question: | What can I get after recommend my friends? | Top |
| While checking out, your friends only enter your email address in the blank under who refer you in the Checkout page. You will get the same bonus points as same as your friends'. | ||
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| Question: | How to get and check my Bonus Points? | Top |
| a.With each new purchase, you will accumulate your bonus points and are able to cash them in for coupon. b.Please sign in to My Account at the bottom of any page on HotCDKey.com, and click the Bonus Points of My Account. |
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| Question: | Can I enjoy certain special offer if I purchase bulk from your site? | Top |
Absolutely! You can ask for discount directly from the live help reps. But, we suggest you check the wholesale list. If the product you plan to buy just in the list, you can enjoy the wholesale price. It's much cheaper than retail price. But we only accept more than 5 products as wholesale order. |
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